Neville Co > Privacy Policy

Privacy Policy

Neville & Co understands your right to privacy and is committed to protecting it. We have designed our website so that you can visit it without identifying yourself or revealing any personal information if you wish.

This Privacy Policy applies to this site. Neville & Co will ensure that any data received will be processed in accordance with the principles of the Data Protection Act 1998 and this policy. Links provided from our site are not covered by this policy.

While we have made every effort to provide accurate and up to date information on our website, the law is constantly changing and affects each person or business in different ways.

The information contained within this website is no substitute for specific advice and we will not accept liability if you rely solely on information from the website. It is important that you read this page as it contains important information regarding accessing our website.

By accessing this website you agree to the terms and conditions set out below:

General

– This website is published by Neville & Co. The following statements apply to this website.
– This website is issued in the United Kingdom and is intended for the information and use of United Kingdom residents only.

Privacy

Neville & Co respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important Information & Who We Are Purpose of This Privacy Notice

This privacy notice aims to give you information on how Neville & Co collects and processes your personal data through your use of this website, including any data you
may provide through this website.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Neville & Co is the controller and responsible for your personal data (collectively referred to as Neville & Co, ‘we’, ‘us’ or ‘our’ in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice,
including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to The Privacy Notice & Your Duty to Inform Us of Changes

This version was last updated on 1st May 2018 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

– Identity Data Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
– Contact Data Includes company address, email address and telephone numbers.
– Transaction Data Includes details about payments to and from you and other details of the services you use from us.
– Technical Data Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
– Profile Data Includes your username and password, preferences, feedback and survey responses.
– Usage Data Includes information about how you use our website, products and services.
– Marketing and Communications Data Includes your preferences in receiving marketing from us and our third parties and your communication preferences. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail To Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:
– Direct interactions
You may give us your Identity / Contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– apply for our products or services
– create an account on our website
– subscribe to our service or publications
– request marketing to be sent to you
– enter a survey
– apply for employment or to provide us with services
– give us some feedback.

– Automated technologies or interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

– Third parties or publicly available sources
We may receive personal data about you from various third parties, including
technical data from the following parties:

– analytics providers [such as Google based outside the EU]
– advertising networks [such as Google based outside the EU]
– search information providers [such as Google based outside the EU].

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

– Where we need to perform the contract we are about to enter into or have entered into with you.
– Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
– Where we need to comply with a legal or regulatory obligation. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes For Which We Will Use Your Personal Data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


When to consult us

The sooner we are consulted the sooner we are able to assist you in finding a way through the business difficulties you are facing. The later it is left, the fewer the options will be. The best time to consult is as soon as any financial difficulties become apparent.

We are a local business supporting local business covering all of Devon, Cornwall and Somerset.